Rotem Judaica
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Return Policies

You may return merchandise within 3 weeks of receipt of your order. The item(s) should be in their original condition, including the original packaging. Please let us know in advance, via e-mail, of a refund package coming our way. Although we do not require it, we would like to know the reason for the return.

Full refunds are given to original buyer only. Gifts can only be exchanged.
Please note:items purchased in the Rotem store in Israel can only be exchanged through the store.

Expedite shipping cost (UPS next day and 2nd day air )will not be refunded. The buyer will pay the shipping back cost.

Shipping Information

SHIPPING TO U.S. LOCATIONS:


We now offer free shipping to anywhere in the USA. Items are shipped from our California location for faster delivery service. Free shipping usually takes between 4 to 8 business days. We also offer UPS 2nd day, UPS Ground and UPS Next Day -- for the regular UPS fee. We do not charge handling fees.

We do not work on Saturday. Orders that are received late Friday or Saturday are usually processed the following Monday.

Orders usually ship within 2 business days (except on U.S. and Jewish holidays)
USPS delivers Monday-Saturday (except on U.S. holidays)
UPS delivers Monday-Friday (except on U.S. holidays).

INTERNATIONAL SHIPPING INFORMATION:

We ship to the following countries: Australia, Canada, Austria, Denmark, France, Germany, Greece, Hong Kong, Ireland, Japan, Netherlands, New Zealand, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Turkey, United Kingdom.

It takes approximately 6-21 days to ship to these locations. Shipping costs will be calculated at check-out, before you are asked to enter your credit card information.

SHIPPING TO AN ADDRESS IN ISRAEL:

Shipping to an address in Israel usually takes 3-6 days. There is a $10.00 flat shipping charge per order.

Free Gift Wrap

All items are beautifully wrapped - free of charge!
Click here to see our gift wrapping

 

Greeting Cards

Greeting (Gift) Cards can accompany your order at no charge.   Please enter the desired text in the “Greeting Card Text” field on the Order Form

Invoices

Invoices are never included with your package(s).   Invoices are sent via e-mail to the person who pays for the order.  If you need a printed invoice mailed to you or included with the package, please let us know by entering a comment in the “Message Or Comments” field on the Order Form.

Sales Tax

You pay sales tax only if you ship to an address in California.

Ordering by Phone or Fax

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 562-508-4178. We'll be happy to take your order right over the phone.

To place an order by fax, click here:

Privacy Policy:

We will only use the information you give us to process your order. We will not share your information, including email address, with anyone!

Safe and secure transactions are guaranteed through our use of Secure Sockets Layer (SSL) security / encryption technology provided by Geotrust, a leader in identity verification and trust services for e-business.  SSL safeguards network access, online communications and digital transactions by enabling a secure channel between our servers and our customers. 

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