Return policies You may return merchandise within 3 weeks of receipt of your order, The item should be in their original condition, including the original packaging. Shipping back cost will not be refunded. Please let us know in advance, via e-mail, of a refund package coming our way. Although we do not require it, we would like to learn of the reason for the return. Full refund only for the original buyer .Gifts can only be exchange. Free Gift Wrap / Greeting Cards / Invoices (click here to see how it look) Although we gift wrap everything (free of charge), Please let us know if gift wrapping is required so that we can pay extra attention to it. We are also printing Greeting Cards please write the text for your greeting card in the Message Or Comments: field when you check out. No invoice is ever added to the packages (invoice is e-mail to the person how pay for the package ) if you need a printed invoice let us know ) Sale Tax You pay sale tax only if you ship to address in california. Shipping and Handling We now offer free shipping anywhere in the USA. Depending on the shipping address it can take between 2 to 10 days. ( Most items are shipped from California ) We also offer UPS 2nd day, UPS Ground and UPS Next Day -for the regular UPS fee. We do not charge handling fees. Most items are shipped from California for a faster service. shipping to an address in Israel will be $5. We do not work on Saturday. Orders that are received on Saturday or late Friday will be taken care of Monday morning . Security - VeriSign Secure Site Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers. When you enter card information into our site ,notice that the http is followed by the letter "s" on Internet explorer, which means that it is a secure site. If you are using Netscape there will be a padlock in the lower right corner of the browser showing that the site is secure. The company that is taing care of transactions for us is goemerchant.com you can visit their web site at http://www.goemerchant.com How to order To order with a credit card simply click on the add to cart button and follow the instruction. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 562-5084178 we'll be happy to take your order right over the phone .You can also order by e-mail or fax(562-7955525) and send us Money Order/Cashiers Checks or Personal Checks (personal checks have to clear before we will ship you Items) make checks payable to Rotem Online Privacy Policy: We will only use the information you give us to process your order. We will not share your information, including email address, with anyone!   Where we ship and where we don't We ship to -USA, Europe, Australia, New Zealand, Japan and Israel.. We are sorry but we don't ship to Canada, Latin America, Africa and Asia.